Refund policy

Refund & Return Policy

At Pulse Fitwear, customer satisfaction is important to us. Please review our refund and return guidelines below before making your purchase.

1. Returns

We accept returns on eligible items within the following timeframes:

- South Africa: Within 14 days of delivery

- International: Within 30 days of delivery

To qualify, items must be:

  • Unused, unworn, and in their original condition

  • With all tags and original packaging intact

- Customers are responsible for return shipping costs unless the item is faulty or damaged.

2. Refunds

- Refunds will be issued back to the original payment method.
- Refunds are processed in South African Rand (ZAR). International refunds may vary slightly due to currency conversion and bank charges.
- Refunds will only be processed once the returned item has been inspected and approved.

3. Exchanges

- We currently do not offer direct exchanges.
- If you need a different size or item, please return your order and place a new order through our website.

4. Lost or Delayed Shipments

- Standard delivery times are 10–20 business days but may take up to 30 business days due to customs or courier delays.                                                                                                            - If your order has not arrived within 40 business days from the date of dispatch, please contact us at info@pulsefitwear.co.za.                                                                                                                                                       In cases of confirmed lost shipments, we will provide either:

  • A replacement order at no additional cost, or

  • A full refund to your original payment method.

5. Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

  • Underwear or intimate apparel

  • Opened accessories (such as resistance bands, bottles, etc.)

6. How to Request a Return or Refund

To start a return, please email us at info@pulsefitwear.co.za with:

  • Your order number

  • The item(s) you wish to return

  • The reason for return

- Once approved, we will provide return instructions.